Refund policy

BRAW Return and Refund Policy

Effective Date: 30/01/2025

At BRAW, we want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns within 14 days of delivery, provided the item meets the return conditions outlined below.

1. Eligibility for Returns

To qualify for a return, the item must be:

  • Unused, in brand-new condition and in its original packaging.
  • With all original tags attached and intact.
  • Returned in its original polybag (if applicable).

We reserve the right to refuse returns that do not meet these conditions.

2. Pre-Order Returns

Pre-order items follow the same 14-day return policy from the date of delivery, not from the date of purchase. If you placed a pre-order and have changed your mind before the item has shipped, please contact us at support@brawstore.com to request a cancellation. If your order has already been dispatched, it will need to be returned under the standard return process.

3. How to Initiate a Return

If you would like to return an item, please contact us at support@brawstore.com with the following details:

  • Full Name
  • Order Number
  • Product Name
  • Reason for Return

Once approved, we will provide you with return instructions, including the return address.

4. Refund Process

  • Refunds will be issued to the original payment method once we receive and inspect the returned item.
  • Please allow up to 10 business days from the date we receive your return for processing, though we aim to process refunds within 5-7 business days.
  • Original shipping costs are non-refundable.

5. Returns for Gifts

If you received a BRAW product as a gift and wish to return it:

  • The return must be initiated by the original purchaser, as refunds can only be issued to the original payment method.
  • If you would prefer an exchange or store credit instead of a refund, please contact us at support@brawstore.com with the gift purchaser’s name and order number so we can assist.

6. Exchanges

We do not currently offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.

7. Non-Returnable Items

The following items cannot be returned:

  • Used, damaged, or altered items.
  • Items without original tags or packaging.
  • Final sale or clearance items.

8. Return Shipping Costs

  • Customers are responsible for the cost of return shipping.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

9. Faulty or Incorrect Items

If you have received a faulty or incorrect item, please contact us at support@brawstore.com as soon as possible. We will arrange a resolution, which may include a replacement or a refund, depending on the circumstances.

10. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  • Check with your bank or payment provider, as processing times may vary.
  • Contact your payment provider to ensure the refund is not pending.
  • If you still have not received your refund, please reach out to us at support@brawstore.com, and we will assist you.

Contact Us
For any questions about our Return and Refund Policy, please contact us at:
Email: support@brawstore.com