Shipping policy
BRAW Shipping Policy
Effective Date: 30/1/2025
At BRAW, we are committed to delivering your order as efficiently as possible. Below, you’ll find details on our shipping process, estimated delivery times, costs, and how pre-orders are handled.
1. Processing Times
- Orders are processed Monday to Friday, excluding UK bank holidays.
- Orders placed before 12 PM (GMT) will typically be processed the same day.
- Orders placed after 12 PM (GMT) on a Friday will not be processed until the following Monday.
- Our warehouse does not operate on weekends.
2. Shipping Methods & Estimated Delivery Times
We use Royal Mail and other trusted courier services to deliver orders. Estimated delivery times are as follows:
| Shipping Destination | Estimated Delivery Time |
|---|---|
| UK Standard Delivery | 2-4 business days |
| UK Express Delivery | 1-2 business days |
| Europe Standard | 5-10 business days |
| Europe Express | 3-5 business days |
| USA & Canada | 7-14 business days |
| Rest of the World | 10-20 business days |
Please note: These timeframes are estimates only and may be affected by customs delays or other unforeseen circumstances beyond our control.
3. Pre-Orders & Shipping
- If you purchase a pre-order item, your order will be dispatched as soon as stock arrives. Estimated shipping dates will be displayed on the product page.
- If your order includes both in-stock and pre-order items, we will ship everything together once all items are available.
- If you prefer to receive in-stock items sooner, please place separate orders for pre-order items.
4. International Shipping & Customs
We ship internationally to most countries, but customers should be aware of potential customs fees, duties, and import taxes.
- Customs Duties & Import Taxes: These charges are determined by your country’s customs regulations and are not included in the price of your order or the shipping cost.
- Responsibility for Fees: Customers are solely responsible for any customs fees, import duties, taxes, or handling charges applied by their local customs authority.
- Customs Delays: Customs clearance procedures can sometimes cause unexpected delays, which are beyond our control. We recommend checking with your local customs office to understand any potential fees or restrictions before placing your order.
- Refused Shipments: If a customer refuses to pay customs duties and the package is returned to us, we will refund the order amount minus any shipping costs, customs fees, and return charges incurred.
5. Tracking Your Order
- You will receive a shipping confirmation email with tracking details once your order has been dispatched.
- If your tracking information has not updated within the estimated delivery timeline, please contact us at support@brawstore.com.
6. Address Changes
- If you need to update your shipping address after placing an order, contact us immediately at support@brawstore.com.
- Address changes can only be made before the order has been dispatched.
7. Lost or Delayed Orders
- If your order has not arrived within the expected delivery window, please check with your local postal service before contacting us.
- If the package is lost or significantly delayed, reach out to support@brawstore.com, and we will assist in resolving the issue.
- BRAW is not responsible for lost or delayed packages due to incorrect shipping addresses provided by the customer.
8. Undeliverable Packages & Refused Shipments
- If a package is returned to us due to an incorrect address, failure to collect, or refusal at customs, the customer will be responsible for the cost of re-shipping the package.
9. Shipping Costs
- Shipping costs are calculated at checkout based on your location and chosen shipping method.
- We may offer free shipping promotions from time to time—these will be clearly stated on the website when available.
10. Late or Missing Deliveries
- If your tracking shows that your package has been delivered but you have not received it, please check with neighbours or your local post office.
- If the issue persists, contact support@brawstore.com, and we will investigate further.
Contact Us
For any questions regarding our Shipping Policy, please contact us at:
Email: support@brawstore.com